FordPass offers convenient remote access to your vehicle, allowing you to start the car, unlock it, and access useful information for your Ford. FordPass app receives regular updates, introducing features like trip tracking and monitoring your vehicle’s health with details such as oil life and tire pressure.
Table of Contents
- Problem
- Solution 1: Update FordPass App and Reboot Your Phone
- Solution 2: Force Quit the App or Restart Your Phone
- Solution 3: Refresh by Deleting the App, Clearing Cache, and Reinstalling
- Solution 4: Reauthorize Your Vehicle in the App
- Solution 5: Verify Your Battery Status
- Solution 6: Check Connectivity Across Multiple Locations
- Solution 7: Consult Service Department for Cellular Module Check or Software Update
Problem
Despite these benefits, technology hiccups can occur. Dealing with a cold day and your Ford Timberline not starting through the app can be frustrating. Explore the tips below for possible solutions to the FordPass remote start issue.
Solution 1: Update FordPass App and Reboot Your Phone
Facing frustration when your remote start fails? The FordPass app occasionally encounters issues, often tied to user or device errors. Ensure your app is up to date by manually updating it through Google Play or the Apple App Store. Ford consistently releases bug fixes and new features, so keep the app current, especially after Android or iOS updates.
Solution 2: Force Quit the App or Restart Your Phone
Try force quitting the FordPass app by closing it on your device. If unsure, a quick restart of your phone can provide a simple and fresh start. Open the FordPass app first after restarting your phone and attempt to remote start your vehicle.
Solution 3: Refresh by Deleting the App, Clearing Cache, and Reinstalling
Consider a fresh start. Delete the FordPass app from your Apple or Android phone, and ensure you clear the app’s settings, cache, and data from your phone. You might need to resync the vehicle with your phone as a next step.
Prefer not to delete the app? Skip the previous step and proceed here. After a fresh install, logically, re-add your vehicle to the app for a new sync between your phone and vehicle.
Solution 5: Verify Your Battery Status
If the previous steps prove unsuccessful, consider testing your vehicle’s battery. If unsure, visit Windsor Ford in Grande Prairie, AB, and let our team check it for you. A low battery might force your vehicle into a deep sleep mode to conserve power. In such cases, you may require a new battery or a power restoration.
Solution 6: Check Connectivity Across Multiple Locations
In rare instances, some customers could remote start their vehicles at home but not in other places. To rule out connection issues, verify it’s not working anywhere else. If it works at home but not at work, it might be a Wi-Fi or cellular provider problem. Attempt connecting to a different network where issues arise, and consider using a friend’s mobile hotspot for a distinct network address.
Solution 7: Consult Service Department for Cellular Module Check or Software Update
Check within vehicle settings for an ESN (Electronic Serial Number) for the onboard modem. If it’s blank, the modem may be faulty. In rare instances, a software update may be necessary, particularly if the vehicle is grappling with battery and sleep mode issues affecting connectivity. Your Ford certified service technician can diagnose and address any uncommon issues beyond the standard steps mentioned.