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HP’s February 2025 Firmware Update: A Bold Move or Customer Frustration?
HP released a firmware update for its OfficeJet Pro 9010 printers in February 2025, sparking concerns among users about the potential blocking of third-party ink cartridges. If this sounds familiar, it’s because HP has faced backlash for similar practices in the past. Let’s break it down.
- 2016 Incident: HP rolled out a firmware update that blocked non-HP ink cartridges. This caused widespread outrage, forcing the company to reverse the decision and issue an apology.
- Temporary Fix: HP promised to restore compatibility with third-party cartridges, but the damage to customer trust lingered.
February 2025 Firmware Update: What Changed?
- Reports from Users: Customers claim that the latest firmware update has reintroduced restrictions on third-party ink cartridges. Non-HP chips are reportedly being flagged and blocked.
- Removed Firmware: Older firmware versions that allowed third-party ink compatibility seem to have been pulled from HP’s support site, limiting options for downgrading.
Blocking third-party ink limits consumer choice and increases printing costs. For users who rely on affordable alternatives, this move feels like a direct attack on their ability to save money.
Possible Solutions
If you’re affected by this update, here are some steps you can consider:
Solution 1: Disable Automatic Updates
Prevent future firmware updates that may restrict third-party ink usage.
Solution 2: Test Cartridge Protection Settings
Some users suggest disabling cartridge protection in printer settings, though success rates vary.
Solution 3: Downgrade Firmware
Websites like ybtoner.com offer older firmware versions for download. Be cautious—downgrading comes with risks and may void warranties.
Solution 4: Switch Brands
If these issues persist, consider switching to printers from manufacturers that don’t impose such restrictions.
HP’s decision to block third-party ink again raises questions about its commitment to customer satisfaction. While there are workarounds, they’re often inconvenient or risky. For many users, this may signal a need to explore alternative printer brands that prioritize flexibility and affordability over proprietary control.