Discover how word clouds simplify the analysis of open-ended customer comments from email surveys. Learn why this visualization method is the easiest way to identify common themes and sentiments without manual categorization.
Table of Contents
Question
A staff member is analyzing open-ended customer comments from an email survey. Which of the following is the EASIEST way to visualize the data?
A. A stacked chart
B. A word cloud
C. A bar chart
D. A bubble chart
Answer
B. A word cloud
Explanation
A word cloud is the easiest way to visualize open-ended customer comments from an email survey. Word clouds display the most frequently used words in a larger font size, allowing for quick identification of common themes and sentiments without the need for manual categorization. This visual representation provides an intuitive overview of the key topics mentioned by customers.
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