Learn how to configure search results in Salesforce Experience Cloud to include multiple objects. Understand the difference between the Search Results and Global Search Results components. Ideal study material for Salesforce Certified Experience Cloud Consultant Exam.
Table of Contents
Question
Ursa Major Solar (UMS) would like authenticated Experience Site users to see cases, quotes, contracts, and Knowledge articles appear in search results, but the Search Results component is only returning Knowledge articles.
How should UMS configure its search results to yield the desired results?
A. In Salesforce Setup, under the Experience Site users’ profile, adjust the system permissions to allow for multiple objects in search results.
B. On the Search page, switch the Search Results component with Global Search Results and select the appropriate objects in the property editor.
C. On the Search page, select the appropriate objects in the property editor for the Search Results component.
D. On the Home page, in the property editor for the Hero component, adjust the Hero Type to “Call to Action” instead of “Search”.
Answer
B. On the Search page, switch the Search Results component with Global Search Results and select the appropriate objects in the property editor.
Explanation
In Salesforce Experience Cloud, the Search Results component is limited to returning only Knowledge articles. To enable search results for multiple objects like cases, quotes, contracts, and Knowledge articles, UMS should switch the Search Results component with the Global Search Results component on the Search page. The Global Search Results component allows for multiple objects to be selected in the property editor, thus enabling search across these objects.
Salesforce Certified Experience Cloud Consultant certification exam practice question and answer (Q&A) dump with detail explanation and reference available free, helpful to pass the Salesforce Certified Experience Cloud Consultant exam and earn Salesforce Certified Experience Cloud Consultant certification.