Discover the next step a project manager should take when dealing with malfunctioning equipment that’s stalling project deliverables. Explore the CompTIA PK0-005 certification exam question and find the correct answer.
Table of Contents
Question
A piece of equipment has malfunctioned and is stalling the completion of a deliverable for a project. Which of the following should the project manager do NEXT?
A. Buy a replacement for the faulty equipment.
B. Get the maintenance team to resolve the issue.
C. Escalate the issue to the project sponsor.
D. Rate the severity of the impact the issue has on the project.
Answer
D. Rate the severity of the impact the issue has on the project.
Explanation
When a piece of equipment malfunctions and stalls the completion of a project deliverable, the project manager should take the following steps:
D. Rate the severity of the impact the issue has on the project.
This is the correct answer because the project manager must first assess the severity of the issue and its impact on the project before taking any further action. By rating the severity, the project manager can determine the appropriate course of action and prioritize the issue accordingly.
After rating the severity, the project manager should:
B. Get the maintenance team to resolve the issue.
This step should be taken after assessing the severity of the issue. The project manager should engage the maintenance team to diagnose and resolve the equipment malfunction. The maintenance team has the expertise to identify the root cause of the problem and implement the necessary repairs or adjustments.
The other options are not the most appropriate next steps:
A. Buy a replacement for the faulty equipment: This may be necessary if the maintenance team determines that the equipment is beyond repair. However, it should not be the immediate next step without first assessing the severity and attempting to resolve the issue through maintenance.
C. Escalate the issue to the project sponsor: Escalating the issue to the project sponsor may be necessary if the equipment malfunction significantly impacts the project’s timeline, budget, or scope. However, this should be done after attempting to resolve the issue through maintenance and determining the severity of the impact.
In summary, when facing an equipment malfunction that stalls project deliverables, the project manager should first rate the severity of the issue’s impact on the project (D) and then engage the maintenance team to resolve the problem (B).
CompTIA PK0-005 certification exam practice question and answer (Q&A) dump with detail explanation and reference available free, helpful to pass the CompTIA PK0-005 exam and earn CompTIA PK0-005 certification.