Struggling to access an internal site after replacing a Windows computer? Our comprehensive guide explores solutions for resolving connectivity issues, ensuring seamless access to company intranets.
Table of Contents
Question
A Windows user recently replaced a computer. The user can access the public internet on the computer; however, an internal site at https://companyintranet.com:8888 is no longer loading. Which of the following should a technician adjust to resolve the issue?
A. Default gateway settings
B. DHCP settings
C. IP address settings
D. Firewall settings
E. Antivirus settings
Answer
C. IP address settings
Explanation
The issue of not being able to access an internal site (https://companyintranet.com:8888) after replacing a computer is likely related to the computer’s network configuration, specifically the IP address settings.
Internal sites, often hosted on private networks or intranets, typically use non-public IP addresses or URLs with specific ports. If the new computer’s IP address is configured incorrectly or does not match the network settings required to access the internal site, connectivity issues can arise.
To resolve this issue, the technician should adjust the IP address settings (Option C) on the new computer to match the network requirements for accessing the internal site.
This may involve:
- Configuring a static IP address within the appropriate IP range for the internal network.
- Setting the correct subnet mask and default gateway for the internal network.
- Ensuring that any necessary proxy settings or exceptions are configured for the internal site’s URL or IP address.
- Verifying that any required ports (in this case, port 8888) are allowed through the computer’s firewall settings.
While adjusting the default gateway settings (Option A) or DHCP settings (Option B) could potentially resolve the issue in some cases, these options are less likely to be the root cause since the user can access the public internet.
Firewall settings (Option D) may also need to be reviewed, but adjusting the IP address settings should be the primary focus to ensure the computer is properly configured to communicate with the internal network hosting the company intranet site.
Antivirus settings (Option E) are generally not related to network connectivity issues and are unlikely to resolve the problem.
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