Find out the first troubleshooting step for a tablet with frequent Wi-Fi drops but strong signal, as required for the CompTIA A+ Core 1 220-1101 exam. Learn why checking the firmware version is crucial for resolving Wi-Fi connectivity issues on tablets.
Table of Contents
Question
A user reports that their tablet’s Wi-Fi connection drops frequently. The signal strength is strong, and other devices on the network are stable. What should the technician check first?
A. Wi-Fi antenna connection
B. Router channel overlap
C. Incorrect DNS settings
D. Firmware version of the tablet
E. Overheating tablet
Answer
D. Firmware version of the tablet
Explanation
Frequent Wi-Fi drops on a single device, despite strong signal strength, often indicate a firmware or driver issue. Checking and updating the tablet’s firmware is a non-invasive first step to resolve potential software-related connectivity problems.
Frequent Wi-Fi disconnections on a single tablet, while other devices remain stable and signal strength is strong, commonly point to a software or firmware issue specific to the device. Outdated or buggy firmware can cause persistent connectivity problems, as seen in multiple user reports where Wi-Fi issues began or were resolved after firmware updates.
Checking for and applying the latest firmware or software updates is a non-invasive, effective first troubleshooting step. This can resolve compatibility issues, fix bugs, and restore stable Wi-Fi performance. Hardware issues or network misconfigurations are less likely since other devices on the same network are unaffected.
CompTIA A+ Core 1 220-1101 certification exam practice question and answer (Q&A) dump with detail explanation and reference available free, helpful to pass the CompTIA A+ Core 1 220-1101 exam and earn CompTIA A+ Core 1 220-1101 certification.