Learn why checking touchpad settings in Windows is the first troubleshooting step for an unresponsive laptop touchpad, as required for the CompTIA A+ Core 1 220-1101 exam. Understand how to enable, configure, and test touchpad functionality using Windows settings and hotkeys.
Table of Contents
Question
A laptop user reports that their touchpad is unresponsive. What should the technician check first?
A. The device’s RAM
B. The CPU temperature
C. The user’s Windows account settings
D. Touchpad settings in Windows
E. The Wi-Fi configuration
Answer
D. Touchpad settings in Windows
Explanation
The touchpad settings may be disabled, requiring a reconfiguration through Windows Settings or the function keys.
When a laptop touchpad becomes unresponsive, the first step is to verify that the touchpad is enabled in Windows settings. Touchpad functionality can be accidentally disabled via settings or keyboard hotkeys (often F6, F9, or a touchpad icon key), and Windows allows users to turn the touchpad on or off, especially when an external mouse is connected. To check:
- Open Windows Settings and search for "Touchpad settings."
- Ensure the touchpad is toggled "On."
- If available, select the option to keep the touchpad active when a mouse is connected.
- Some laptops also allow enabling/disabling the touchpad through a function key (e.g., Fn + F6/F9).
If the touchpad is enabled but still unresponsive, further steps include checking Device Manager to ensure the device is not disabled, updating or reinstalling touchpad drivers, and running manufacturer diagnostic tools. However, confirming the touchpad is enabled in Windows settings is always the recommended first action, as it addresses the most common cause of sudden touchpad inoperability.
CompTIA A+ Core 1 220-1101 certification exam practice question and answer (Q&A) dump with detail explanation and reference available free, helpful to pass the CompTIA A+ Core 1 220-1101 exam and earn CompTIA A+ Core 1 220-1101 certification.