Learn how to identify and resolve issues with slow external hard drive backups for large files. Discover the first step a technician should take to correct this problem and ensure efficient data backup processes.
Table of Contents
Question
Users working with large files back up the files to external hard drives. One user’s files take longer to back up than other users’ files. The user has tried backing up the files to other users’ drives with the same results. Which of the following steps should the technician take first to correct this issue?
A. Replace the hard drive’s USB cable.
B. Defragment the user’s external hard drive.
C. Update the storage drivers on the user’s system.
D. Instruct the user to compress the files.
Answer
C. Update the storage drivers on the user’s system.
Explanation
When a user experiences slower backup times for large files compared to other users, even when using different external hard drives, the first step a technician should take is to update the storage drivers on the user’s system.
Explanation:
Outdated or corrupted storage drivers can significantly impact the performance of external hard drives, leading to slower data transfer rates and longer backup times. By updating the storage drivers, the technician ensures that the user’s system is utilizing the latest optimized drivers, which can resolve compatibility issues and improve overall performance.
Other options and why they are not the best first step:
A. Replace the hard drive’s USB cable: While a faulty USB cable can cause issues, it is unlikely to be the primary reason for the problem if the user has already tried backing up files to other users’ drives with the same results.
B. Defragment the user’s external hard drive: Defragmenting an external hard drive can help optimize its performance, but it is not the most effective first step in this scenario. The issue appears to be specific to the user’s system, as the problem persists even when using other users’ drives.
D. Instruct the user to compress the files: Compressing large files can reduce their size and potentially speed up the backup process. However, this is not the most appropriate first step, as it does not address the underlying issue of the user’s system performing slower than others when backing up files to external hard drives.
In conclusion, updating the storage drivers on the user’s system is the most logical and effective first step for a technician to take when addressing the issue of slow backup times for large files specific to one user’s system.
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