Learn the correct steps to resolve a “No Signal” message from the vKVM and physical video connection during the boot process of a Cisco UCS C-Series Rack Server.
Table of Contents
Question
During a boot process of a Cisco UCS C-Series Rack Server, an engineer receives a “No Signal” message from the vKVM and physical video connection. Which set of steps resolves the issue?
A. 1. Disconnect the power cord.
2. Confirm that all cards are properly seated.
3. Connect the power cord and power on the server.
B. 1. Power off the server and disconnect the power cord.
2. Confirm that all cards are properly seated.
3. Connect the power cord and power on the server.
C. 1. Disconnect the power cord.
2. Confirm that all cards are properly seated.
3. Connect the power cord.
D. 1. Power off the server and disconnect the power cord.
2. Confirm that all cards are available.
3. Connect the power cord and power on the server.
Answer
B. 1. Power off the server and disconnect the power cord.
2. Confirm that all cards are properly seated.
3. Connect the power cord and power on the server.
Explanation
The correct set of steps to resolve the “No Signal” issue during the boot process of a Cisco UCS C-Series Rack Server is:
B. 1. Power off the server and disconnect the power cord.
2. Confirm that all cards are properly seated.
3. Connect the power cord and power on the server.
When encountering a “No Signal” message from the vKVM and physical video connection during the boot process, the issue likely stems from improperly seated cards or components within the server. To properly troubleshoot and resolve this issue:
- Safely power off the server and disconnect the power cord to ensure no electrical current is flowing through the system while working on the hardware.
- Open the server chassis and thoroughly check that all cards, such as PCIe cards, memory modules, and the CPU, are properly seated in their respective slots or sockets. Reseat any components that appear loose or misaligned.
- After confirming all components are correctly in place, reconnect the power cord and power on the server. The “No Signal” issue should now be resolved, and the server should boot normally with proper video output.
Options A and C are incorrect because they do not include powering off the server before disconnecting the power cord, which is crucial for safety and preventing potential hardware damage. Option D is incorrect because it mentions confirming that all cards are “available” rather than “properly seated,” which does not address the root cause of the issue.
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