Learn how to fix presence status visibility problems between Cisco Jabber and Microsoft Skype for Business users in a federated environment. Discover the key configuration steps to ensure seamless inter-platform communication.
Table of Contents
Question
A collaboration engineer troubleshoots an issue with Cisco IM and Presence federated with Microsoft Skype for Business. A Cisco Jabber user reports being unable to see the presence status of a user on Microsoft Skype for Business when searching for the Microsoft user. Which action resolves this issue?
A. Have the Jabber user add the Skype for Business user to the Jabber contact list.
B. Disable TLS for the federation.
C. Add a static route on Cisco IM and Presence to the Skype for Business domain.
D. Configure the federation to use the XMPP protocol.
Answer
D. Configure the federation to use the XMPP protocol.
Explanation
To resolve the issue of a Cisco Jabber user being unable to see the presence status of a Microsoft Skype for Business user when searching for them in a federated environment, the correct action is to configure the federation to use the XMPP protocol (Option D).
XMPP (Extensible Messaging and Presence Protocol) is a widely-used open standard for real-time communication, including presence information exchange. By configuring the federation between Cisco IM and Presence and Microsoft Skype for Business to use XMPP, you ensure that presence status information can be seamlessly shared between the two platforms.
The other options provided are incorrect:
- Adding the Skype for Business user to the Jabber contact list (Option A) does not address the underlying protocol configuration issue.
- Disabling TLS for the federation (Option B) is not recommended, as it compromises the security of the communication between the two platforms.
- Adding a static route on Cisco IM and Presence to the Skype for Business domain (Option C) does not directly impact the federation’s ability to share presence information.
In summary, to enable Cisco Jabber users to see the presence status of Microsoft Skype for Business users in a federated environment, configure the federation to use the XMPP protocol.
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