Learn the proper steps to configure Cisco UCM and Unity Connection SIP integration, including route pattern, voice mail pilot, profile, and server service parameters.
Table of Contents
Question
An engineer must configure a SIP integration between Cisco UCM and Cisco Unity Connection. These components are configured already:
- SIP trunk security profile
- SIP profile
- SIP trunk
Drag and drop the components from the left into the order they must be configured on the right.
- voice mail pilot
- voice mail server service parameters
- voice mail profile
- route pattern
Answer
Step 1: route pattern
Step 2: voice mail pilot
Step 3: voice mail profile
Step 4: voice mail server service parameters
Explanation
To properly configure a SIP integration between Cisco Unified Communications Manager (UCM) and Cisco Unity Connection, you must set up the components in the following order:
- Route Pattern: Define how calls are routed to the voice mail system. The route pattern matches dialed numbers and directs the call to the appropriate destination.
- Voice Mail Pilot: Create a voice mail pilot number, which serves as the main extension that users dial to access their voice mailboxes. This pilot number is associated with the route pattern.
- Voice Mail Profile: Configure a voice mail profile that determines the behavior and features of the voice mail system for users. This profile is associated with the voice mail pilot number.
- Voice Mail Server Service Parameters: Set up the service parameters for the voice mail server, which define the connection settings between Cisco UCM and Unity Connection. This ensures proper communication between the two systems.
By following this specific configuration order, you can ensure a smooth and successful SIP integration between Cisco UCM and Unity Connection. Proper setup is crucial for providing reliable voice mail functionality to users in your organization.
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