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Value-Add in Real-Time Communications with Communications platform-as-a-service (CPaaS)

With the wholesale adoption of smart mobile devices and 24/7 mobile connectivity, customer support expectations have grown beyond toll-free numbers and music-on-hold. Communications platform-as-a-service, or CPaaS, can expand the range of capabilities of enterprise customer communications and push the service provider industry into new and exciting areas. In this article you’ll learn: Why enterprises should …

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