Table of Contents
Will One UI 8 End Galaxy S23’s Persistent Screen Touch Failure Mess?
Samsung Galaxy phones running One UI 7 have faced a persistent problem: taking a screenshot unexpectedly causes the entire touchscreen to stop working. You can press buttons, maybe swipe in a few spots, but the rest of the display ignores your touch. For months, users have waited for a fix, and now Samsung confirms a permanent solution is coming in the next One UI 8 release.
What’s Happening?
- After you capture a screenshot, sometimes your phone suddenly won’t respond to any touch.
- Hardware buttons (like power and volume) still work, but the display ignores your finger.
- This isn’t tied to a certain app or activity—it can interrupt you anytime you take a screenshot.
Who Does This Affect?
Most reports come from users with Galaxy S23 models, but other Samsung models with One UI 7 might face it too.
Users running build DYD9 seem especially impacted.
Some people report the bug is rare, but for others it happens repeatedly.
How Does It Impact Daily Use?
- You might be texting, capturing a map, or saving a web page—then the display freezes.
- The touchscreen won’t respond to taps, scrolls, or gestures.
- You cannot regain control through a normal restart every time.
- Some users had to use special computer commands (ADB) just to get their phone back to normal—something that’s hard and confusing for most people.
What Solutions Were Tried?
Suggestions included full factory resets and manual troubleshooting.
Users strongly disagreed with the advice to wipe their phones after every bad update.
These solutions are intense and time-consuming and shouldn’t be needed for regular phone use.
Why Did This Happen?
One UI 7’s rollout was delayed and then brought new issues for many people.
It’s a software bug—not a user mistake or hardware defect.
Other related issues included:
- SIM card/network failures
- Display glitches (such as pink or green lines—especially on Galaxy S22).
What Has Samsung Said?
A moderator from Samsung’s community team confirmed the bug is real and acknowledged.
“The issue of touch not working after capture has been confirmed internally, and we will include a corrected version in the next OS update.”
The official fix is scheduled for One UI 8.
Relief is finally on the way, but users need to wait for the next major software update.
Key Points and Takeaways
- Major inconvenience: Touchscreen bugs disrupt everyday tasks and may need technical workarounds.
- Widespread impact: Mostly Galaxy S23, but possibly more models with One UI 7.
- Community frustration: Workarounds like factory resets aren’t practical or acceptable.
- Fix promised: Samsung will provide a permanent patch in the One UI 8 update.
Action Steps
If your phone freezes after a screenshot, try these:
- Attempt a restart using both Power and Volume Down buttons.
- If that fails, and you’re comfortable, use ADB reboot commands from a computer.
- Avoid factory reset unless you can back up all important data—this is not a guaranteed fix.
Stay alert for One UI 8 updates; install promptly when available.
If you’re waiting, follow Samsung’s community forums for patch announcements.