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What Is the AWS Service Management Connector for ITSM Platforms?
Learn the specific mechanism used to integrate AWS Service Catalog with ServiceNow. Understand the role of the AWS Service Management Connector in enabling users to provision governed AWS resources directly from their ITSM portal.
Question
The Service Catalog integrates with ServiceNow using which mechanism?
A. AWS Organizations
B. AWS Service Management Connector
C. AWS Config
D. AWS Direct Connect
Answer
B. AWS Service Management Connector
Explanation
The AWS Service Management Connector for ServiceNow is a purpose-built application that facilitates the integration between AWS management services and the ServiceNow platform. Its primary function is to allow ServiceNow users to request, provision, and manage AWS resources using their familiar ITSM interface. This enables organizations to extend their existing governance and change management workflows from ServiceNow to the AWS cloud.
When configured, the connector allows administrators to make AWS Service Catalog products available within the ServiceNow portal. End-users can then browse and request these pre-approved products, and the entire provisioning process is orchestrated by AWS Service Catalog in the background, ensuring all security and compliance guardrails are enforced.
Incorrect Options
A. AWS Organizations: This service is used to centrally manage and govern your environment across multiple AWS accounts. While AWS Service Catalog operates within this structure, AWS Organizations itself is not the integration tool.
C. AWS Config: This service monitors and records your AWS resource configurations and allows you to automate the evaluation of recorded configurations against desired configurations. It is a tool for compliance and auditing, not for integrating service portals.
D. AWS Direct Connect: This is a networking service that establishes a dedicated private connection from your on-premises environment to AWS. It is unrelated to software-level service integrations.
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