Table of Contents
Question
A company is developing a Power Virtual Agents chatbot that integrates with Dynamics 365 Omnichannel for Customer Service. The company has offices in Africa and South America. You need to deploy Power Virtual Agents (PVAs) to all supported countries/regions. To which three geographies should you deploy the PVAs? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. South America
B. United States
C. Africa
D. Asia
E. Europe
Answer
A. South America
B. United States
C. Africa
Explanation
The three geographies to deploy Power Virtual Agents (PVAs) for a company with offices in Africa and South America, integrating with Dynamics 365 Omnichannel for Customer Service, would be A. South America, B. United States, and C. Africa.
Sure, the decision to deploy Power Virtual Agents (PVAs) in South America, United States, and Africa is likely based on a few factors:
- Location of Offices: Since the company has offices in Africa and South America, it makes sense to deploy PVAs in these regions to provide localized support and services. This can help reduce latency and improve the user experience.
- Integration with Dynamics 365 Omnichannel for Customer Service: Dynamics 365 is a Microsoft product, and Microsoft has a significant infrastructure presence in the United States. Deploying a PVA in the United States could potentially offer better integration capabilities, lower latency, and improved performance when interacting with Dynamics 365.
- Data Residency and Compliance: Different regions have different data protection laws and regulations. By deploying PVAs in the same regions where the company operates, it can ensure it’s complying with local data residency requirements.
- Network Latency: Deploying PVAs closer to the end-users can reduce network latency, leading to faster response times and a better user experience.
- Business Hours and Language Support: Deploying in these three regions could also be to ensure that the PVAs can provide support in the local languages and during the local business hours of these regions.
Remember, the actual deployment strategy would depend on the specific needs and constraints of the company.
Reference
- Regional settings and data locations (contains video) – Power Virtual Agents | Microsoft Learn
- power-platform/power-virtual-agents/data-location.md at main · MicrosoftDocs/power-platform · GitHub
- Official Microsoft Power Virtual Agents documentation – Power Virtual Agents | Microsoft Learn
- Intelligent Virtual Agents and Bots | Microsoft Power Virtual Agents
- Create and use Power Apps environments – Power Virtual Agents | Microsoft Learn
- Create a bot in your geographic location | Microsoft Power Virtual Agents
Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification exam practice question and answer (Q&A) dump with detail explanation and reference available free, helpful to pass the Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 exam and earn Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification.