Learn which AWS support plan offers concierge service, a dedicated Technical Account Manager (TAM), and 24/7 technical support. Essential for AWS Certified Cloud Practitioner CLF-C02 exam preparation.
Table of Contents
Question
Which AWS support plan includes concierge service, a designated technical account manager (TAM), and 24/7 technical support?
A. AWS Basic Support
B. AWS Enterprise Support
C. AWS Business Support
D. AWS Developer Support
Answer
B. AWS Enterprise Support
Explanation
AWS Enterprise Support offers concierge service, a designated TAM, and 24/7 technical support.
The AWS Enterprise Support plan is the most comprehensive support offering provided by Amazon Web Services. It includes the following key features:
- Concierge Support: A dedicated concierge team assists with billing and account management to optimize costs and streamline operations.
- Technical Account Manager (TAM): Each Enterprise customer is assigned a TAM who provides proactive best practices, strategic guidance, and ongoing technical support tailored to the customer’s specific use cases.
- 24/7 Technical Support: Customers receive round-the-clock access to AWS Cloud Support Engineers via phone, email, and chat, with a 15-minute response time for critical issues.
- Proactive Programs: Includes consultative architectural guidance, infrastructure event management (IEM), and access to AWS Trusted Advisor with full checks for optimization and security.
This plan is designed for large enterprises with mission-critical workloads on AWS, ensuring the highest level of service and support for complex environments.
Why Other Options Are Incorrect
A. AWS Basic Support: This free plan includes only account and billing assistance, documentation, and forums but lacks technical support or a TAM.
C. AWS Business Support: While it offers 24/7 technical support, it does not include a dedicated TAM or concierge service.
D. AWS Developer Support: This plan is aimed at development environments with basic email support but no TAM or concierge services.
For the CLF-C02 exam, understanding the distinctions between these plans is crucial as it directly relates to selecting the appropriate support tier for specific business needs.
Amazon AWS Certified Cloud Practitioner CLF-C02 certification exam practice question and answer (Q&A) dump with detail explanation and reference available free, helpful to pass the Amazon AWS Certified Cloud Practitioner CLF-C02 exam and earn Amazon AWS Certified Cloud Practitioner CLF-C02 certification.