Discover which AWS support plan assigns a dedicated concierge agent to your account. Learn about AWS Enterprise Support and its exclusive features for managing mission-critical workloads.
Table of Contents
Question
Which AWS support plan assigns an AWS concierge agent to a company’s account?
A. AWS Basic Support
B. AWS Developer Support
C. AWS Business Support
D. AWS Enterprise Support
Answer
D. AWS Enterprise Support
Explanation
AWS Enterprise Support is the highest tier of support offered by AWS and provides the most comprehensive and personalized assistance. An AWS concierge agent is a dedicated technical account manager who acts as a single point of contact for the company, helping optimize the AWS environment, resolve issues, and access AWS experts.
AWS offers multiple support plans tailored to different business needs: Basic, Developer, Business, Enterprise On-Ramp, and Enterprise. Among these, the AWS Enterprise Support Plan is the only one that assigns a Concierge Agent to a company’s account. This feature is exclusive to the Enterprise tier, designed for organizations running mission-critical workloads requiring the highest level of support.
Key Features of the AWS Enterprise Support Plan
AWS Concierge Agent
- The Concierge Agent is a senior customer service professional assigned to assist with billing and account inquiries.
- They act as the primary point of contact for navigating AWS services and finding appropriate solutions when you don’t know whom to contact.
- This service ensures personalized assistance and efficient resolution of account-related issues.
Technical Account Manager (TAM)
- A designated TAM provides proactive guidance on best practices, architecture reviews, and operational health.
- TAMs help optimize workloads and ensure smooth operations in complex environments.
24/7 Technical Support
- Access to Senior Cloud Support Engineers via phone, chat, or email for critical issues.
- Response times are as low as 15 minutes for mission-critical system outages.
Trusted Advisor Full Checks:
- Comprehensive checks to optimize cost, performance, security, and fault tolerance.
Support API Access
- Automates case management and integrates support into your workflows.
Why Choose Enterprise Support?
The Enterprise Support Plan is ideal for businesses with large-scale or mission-critical workloads where downtime can have significant financial or operational impacts. The inclusion of a Concierge Agent ensures seamless account management while the TAM provides strategic guidance for long-term success.
By offering these advanced features, AWS Enterprise Support enables organizations to maximize their cloud investments while minimizing risks. For further details on AWS support plans, consult official AWS documentation or trusted training resources like Tutorials Dojo and W3Schools.
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