Discover the key support services included in the AWS Business Support plan, including AWS Health API and more, to enhance your cloud experience.
Table of Contents
Question
Which of the following is available to a company that has an AWS Business Support plan?
A. AWS concierge support
B. AWS DDoS Response Team (DRT)
C. AWS Technical Account Manager (TAM)
D. AWS Health API
Answer
D. AWS Health API
Explanation
The AWS Health API provides programmatic access to AWS Health information that is presented in the AWS Personal Health Dashboard. It can help users get timely and personalized information about events that can affect the availability and performance of their AWS resources.
AWS offers several support plans tailored to different business needs, including Basic, Developer, Business, and Enterprise plans. The Business Support plan is specifically designed for companies running production workloads on AWS and provides a range of resources and support options.
Here’s a breakdown of what is included in the AWS Business Support plan:
- 24/7 Access to Cloud Support Engineers: Customers can contact AWS support via phone, chat, or web at any time for assistance with technical issues.
- AWS Trusted Advisor: This service provides best practice recommendations across various categories, helping customers optimize their AWS resources.
- AWS Health Dashboard: This personalized dashboard gives insights into the health of AWS services and alerts users when their resources are impacted by AWS-initiated events.
- AWS Health API: This feature allows customers to programmatically access their health events and notifications, offering a detailed view of service health that is particularly useful for operational monitoring.
Clarification on Other Options
A. AWS Concierge Support: This service is available only to customers with an Enterprise Support plan. It provides a dedicated team to assist with account management and billing inquiries.
B. AWS DDoS Response Team (DRT): This team is part of the AWS Shield Advanced service, which is also not included in the Business Support plan but rather in higher-tier support plans.
C. AWS Technical Account Manager (TAM): A TAM is assigned only to customers on the Enterprise Support plan. They provide personalized guidance and strategic advice tailored to business needs.
In summary, while the Business Support plan offers robust resources like 24/7 access to support and the AWS Health API, it does not include services like Concierge Support or a Technical Account Manager, which are reserved for higher-tier plans. Thus, option D is indeed the correct choice for what is available under the AWS Business Support plan.
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