Discover the key benefits of the AWS Enterprise Support plan, including its standout feature: a dedicated Technical Account Manager (TAM). Learn how this support plan optimizes cloud performance and ensures business continuity.
Table of Contents
Question
Which benefit is included in the AWS Enterprise Support plan?
A. AWS Partner Network (APN) support at no additional cost
B. Designated support from an AWS technical account manager (TAM)
C. On-site support from AWS engineers
D. AWS managed compliance as code with AWS Config
Answer
B. Designated support from an AWS technical account manager (TAM)
Explanation
The AWS Enterprise Support plan is the highest tier of support that provides customers with a concierge-like service where the primary focus is to help them achieve their outcomes and find success in the cloud.
The AWS Enterprise Support plan is designed for organizations running mission-critical workloads on AWS. A Technical Account Manager (TAM) is one of the core benefits of this plan. TAMs act as dedicated consultants, providing personalized guidance and proactive support to help businesses optimize their AWS environments.
Key responsibilities of a TAM include:
- Proactive Monitoring and Health Checks: Ensuring system reliability by identifying potential issues early.
- Architectural Reviews: Offering tailored recommendations to improve system design and performance.
- Cost Optimization: Advising on strategies to reduce expenses while maximizing resource efficiency.
- Operational Best Practices: Guiding businesses on implementing AWS best practices to maintain security, compliance, and scalability.
- Incident Management: Serving as a primary contact during critical incidents to minimize downtime and disruptions.
This level of personalized support is exclusive to the Enterprise Support tier and is not available in lower-tier plans such as Business or Developer Support.
Why Not the Other Options?
A. AWS Partner Network (APN) support at no additional cost: While APN resources are valuable, they are not a specific feature of the Enterprise Support plan. APN benefits are generally available to all AWS customers.
C. On-site support from AWS engineers: AWS does not provide on-site support as part of any standard support plan, including Enterprise Support.
D. AWS managed compliance as code with AWS Config: While AWS Config is a powerful tool for compliance management, it is not a direct benefit tied to the Enterprise Support plan.
In summary, the dedicated support from a TAM makes the AWS Enterprise Support plan ideal for businesses requiring tailored guidance and high-priority assistance for their cloud operations.
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