Learn which AI workload is best suited for creating an automated chatbot that can answer customer questions about refunds and exchanges on an e-commerce website. Discover how conversational AI enables natural interactions to resolve common customer service issues efficiently.
Table of Contents
Question
Which of the following Workload type matches the below workload. An automated chat to answer questions about refunds and exchanges on an E-commerce site. Select the correct option.
A. Computer Vision.
B. Sentiment Analysis.
C. Conversational AI.
D. Anomaly detection.
Answer
The correct workload type for an automated chat system that answers questions about refunds and exchanges on an e-commerce site is:
C. Conversational AI
Explanation
Conversational AI focuses on enabling machines to engage in natural dialog with humans. It encompasses technologies like chatbots and voice assistants that can understand human language, maintain context over the course of a conversation, and provide relevant, personalized responses.
For an e-commerce chatbot handling refunds and exchanges, conversational AI allows the system to:
- Understand the customer’s questions and intent expressed in natural language
- Access knowledge bases to retrieve relevant information about the company’s refund and exchange policies
- Maintain conversational context to handle multi-turn dialogs as the customer provides more details or asks follow-up questions
- Generate clear, natural-sounding responses to answer the customer’s questions or guide them through the refund/exchange process
- Hand off to a human agent if the request ends up being too complex for the AI to fully resolve
The other workload types are not as directly applicable:
- Computer Vision deals with processing and analyzing visual information from images or video. Not relevant for a text-based customer service chatbot.
- Sentiment Analysis focuses on determining the emotion, opinion or attitude expressed in a piece of text. While this could be a component of a conversational AI system, it’s not the primary technology needed.
- Anomaly Detection is about identifying rare items, events or observations which differ significantly from the majority of the data. Not applicable for a chatbot answering routine customer questions.
So in summary, Conversational AI is the core workload type that enables an automated chatbot to engage in the natural Q&A dialogs needed to handle customer inquiries about refunds and exchanges. The other options focus on different tasks and types of data.
An automated chat to answer questions about refunds and exchanges is an example of a conversational AI workload.
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