Discover the correct scenarios of conversational AI workload for the Microsoft Azure AI-900 certification exam. Learn how telephone voice menus and chatbots exemplify conversational AI.
Table of Contents
Question
Select the correct scenarios of conversational AI workload. Select two correct options.
A. A telephone answering service that has a pre-recorder message.
B. Telephone voice menus to reduce the load on human resources.
C. A service that creates frequently asked questions (FAQ) documents by crawling public websites
D. A chatbot that provides users with the ability to find answers on a website by themselves.
Answer
B. Telephone voice menus to reduce the load on human resources.
D. A chatbot that provides users with the ability to find answers on a website by themselves.
Explanation
Conversational AI refers to technologies that enable computers to engage in human-like dialogue, understand context, and provide intelligent responses. The goal is to create intuitive and efficient interactions between humans and machines.
Telephone voice menus (option B) are a prime example of conversational AI. These systems use natural language processing (NLP) and speech recognition to understand user queries and provide relevant information or direct calls to appropriate departments. By automating common inquiries, voice menus significantly reduce the workload on human resources.
Similarly, chatbots (option D) embody conversational AI by allowing users to find answers on a website independently. Chatbots employ NLP and machine learning algorithms to understand user questions, search for relevant information within a knowledge base, and deliver accurate responses. This self-service approach enhances user experience and minimizes the need for human intervention.
On the other hand, a pre-recorded telephone answering service message (option A) does not qualify as conversational AI because it lacks the ability to understand and respond to user queries dynamically. Likewise, a service that creates FAQ documents by crawling public websites (option C) is focused on content generation rather than real-time conversation.
In summary, telephone voice menus and chatbots exemplify conversational AI workload by enabling natural, context-aware interactions between users and machines, ultimately reducing the burden on human resources.
Involves using conversational AI to manage calls and direct users through voice menus, reducing the need for human operators.
Describes a chatbot that interacts with users in a conversational manner, helping them find answers autonomously on a website.
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