Learn how QnA Maker, a Microsoft Azure Cognitive Service, can automatically generate a conversational question-answering system from your frequently asked questions PDF document.
Table of Contents
Question
You have a frequently asked questions (FAQ) PDF file and need to create a conversational support system based on the FAQ. Which service should you use?
A. Computer Vision
B. Language Understanding (LUIS)
C. QnA Maker
D. Text Analytics
Answer
C. QnA Maker
Explanation
QnA Maker is an Azure Cognitive Service that allows you to create a conversational question-and-answer layer over your existing data, such as FAQ documents, product manuals, and PDF files. It uses natural language processing (NLP) to understand user questions and find the most appropriate answer from your knowledge base.
Key features and benefits of QnA Maker include:
- Automatic extraction of questions and answers from structured and unstructured content, including PDFs, DOC files, and web pages.
- Natural language understanding to interpret user queries and provide relevant answers even if the question isn’t phrased exactly the same way as in your source content.
- Integration with Azure Bot Service to build and deploy intelligent chatbots that can interact with users conversationally.
- Ability to train and improve your knowledge base over time based on real user interactions and feedback.
- Support for rich content answers, including text, images, and links.
In this scenario, where you have an existing FAQ PDF and need to create a conversational support system, QnA Maker is the ideal choice. It can automatically ingest your PDF, extract the question-answer pairs, and generate a natural language knowledge base that powers a conversational interface for your users to get instant answers to common questions.
The other options listed – Computer Vision for image analysis, LUIS for custom language understanding models, and Text Analytics for NLP tasks like sentiment analysis – while powerful in their own ways, do not directly address the core requirement of building a conversational FAQ system from a PDF.
QnA Maker is a service designed to create a question-and-answer layer over your content, such as FAQs in a PDF. It allows you to build a conversational support system that can respond to user queries based on the information in your documents.
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