Explore the advantages of implementing webchat bots in customer service operations. Learn how automated solutions reduce workloads, optimizing customer support for enhanced efficiency and service quality.
Table of Contents
Question
A company employs a team of customer service agents to provide telephone and email support to customers.
The company develops a webchat bot to provide automated answers to common customer queries.
Which business benefit should the company expect as a result of creating the webchat bot solution?
A. increased sales
B. a reduced workload for the customer service agents
C. improved product reliability
Answer
B. a reduced workload for the customer service agents
Explanation
The correct benefit the company can expect from deploying a webchat bot for customer queries is option B: a reduced workload for the customer service agents. The automated bot can handle common queries, freeing up human agents to focus on more complex or unique customer issues.
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