Learn how to create a versatile support bot accessible via Microsoft Teams and internal web chat interfaces. Explore seamless integration for user-friendly interactions!
Table of Contents
Question
You need to deliver a support bot for internal use in your organization. Some users want to be able to submit questions to the bot using Microsoft Teams, others want to use a web chat interface on an internal web site. What should you do?
Answer
Create a knowledge base. Then create a bot for the knowledge base and connect the Web Chat and Microsoft Teams channels for your bot
Explanation
To accommodate users submitting questions through Microsoft Teams and a web chat interface on an internal website for a support bot, consider implementing a platform-agnostic backend for the bot that’s accessible via APIs. This enables seamless integration with both Microsoft Teams and the internal web chat interface. Utilize Microsoft Bot Framework or Azure Bot Service to develop the bot logic and deploy it as a service accessible to both platforms, ensuring users across Microsoft Teams and the web chat interface can interact with the support bot seamlessly.
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