Explore the advantages of creating a Web bot and a Microsoft Teams Bot. Learn how this multi-channel strategy enhances bot accessibility and engagement across platforms.
Table of Contents
Question
People in your organization want to use internal Bot by Web and Microsoft Teams.
The lead developer decided to create a Web bot and Microsoft Teams Bot.
Do you agree with this decision?
A. Yes
B. No
Answer
B. No
Explanation
A typical Bot consists of the Knowledge base and Bot service as a user interface. You don’t need to create separate bots per channel. Azure Bot Service provides various channels for users to interact with the Knowledge base, like web chat, Microsoft Teams, email, and other common channels.
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