Learn how to use Azure AI services to create a support bot that can answer questions from users using Microsoft Teams and Web Chat channels. Find out the correct answer and explanation for the AI-900 exam question.
Question
You need to create a support bot fo internal use in your organization. Users need to be able to submit questions to the bot using Microsoft Teams and through an internal web-page. What should you do?
A. Create two knowledge bases with same question and answer pairs. Then create a bot for each knowledge base; one connected to the Microsoft Teams channel, and the other to the Web Chat channel.
B. Create a knowledge base. Then create a bot for the knowledge base and connect the Microsoft Teams and the Web Chat channels for your bot.
C. Create a knowledge base. Then create two bots that use the same knowledge base – one bot connected to the Microsoft Teams channel, and the other to the Web Chat channel.
Answer
B. Create a knowledge base. Then create a bot for the knowledge base and connect the Microsoft Teams and the Web Chat channels for your bot.
Explanation
The Microsoft Teams channel enables your bot to receive and respond to messages in Microsoft Teams, and the Web Chat channel enables interactions through a web chat interface.
The correct answer is B. Create a knowledge base. Then create a bot for the knowledge base and connect the Microsoft Teams and the Web Chat channels for your bot.
A knowledge base is a collection of question and answer pairs that provide information about a specific topic. You can use the QnA Maker service on Azure to create and manage a knowledge base. A bot is an application that can interact with users through natural language. You can use the Azure Bot Service to create and deploy a bot that can use a knowledge base as a source of information. A channel is a communication platform that connects a bot to the users. You can use the Azure portal to configure different channels for your bot, such as Microsoft Teams, Web Chat, Facebook Messenger, etc.
To create a support bot for internal use in your organization, you only need one knowledge base and one bot. You can use the same knowledge base for both Microsoft Teams and Web Chat channels, as the questions and answers are the same. You can also use the same bot for both channels, as the bot logic and functionality are the same. You just need to connect the bot to both channels using the Azure portal. This way, you can avoid duplicating the knowledge base and the bot, and simplify the maintenance and update process.
Microsoft Azure AI Fundamentals AI-900 certification exam practice question and answer (Q&A) dump with detail explanation and reference available free, helpful to pass the Microsoft Azure AI Fundamentals AI-900 exam and earn Microsoft Azure AI Fundamentals AI-900 certification.
Alex Lim
Alex Lim is a certified IT Technical Support Architect with over 15 years of experience in designing, implementing, and troubleshooting complex IT systems and networks. He has worked for leading IT companies, such as Microsoft, IBM, and Cisco, providing technical support and solutions to clients across various industries and sectors. Alex has a bachelor’s degree in computer science from the National University of Singapore and a master’s degree in information security from the Massachusetts Institute of Technology. He is also the author of several best-selling books on IT technical support, such as The IT Technical Support Handbook and Troubleshooting IT Systems and Networks. Alex lives in Bandar, Johore, Malaysia with his wife and two chilrdren. You can reach him at [email protected] or follow him on Website | Twitter | Facebook
