Learn how to use alternative phrasing to consolidate questions in a knowledge base and improve the accuracy and relevance of your answers.
Table of Contents
Question
To consolidate questions in a knowledge base, what do you need to do?
A. Use alternative phrasing
B. Repeat the same question several times
C. Set a confidence score on the question
Answer
A. Use alternative phrasing
Explanation
Questions in the knowledge base can be assigiend alternative phrasing to help consolidate questions with the same meaning.
The correct answer is A. Use alternative phrasing. Alternative phrasing is a way to consolidate questions in a knowledge base by providing different forms of the same question that should have the same answer. For example, “How do I edit a knowledge base?” and “What are the steps to modify a knowledge base?” are alternative phrasings of the same question. By using alternative phrasing, you can improve the accuracy and relevance of your knowledge base and make it easier for users to find the information they need.
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