Learn how to enhance your QnA Maker bot built from an FAQ page by adding professional greetings, responses, and chit-chat to make it more engaging and user-friendly.
Table of Contents
Question
You are building a QnA Maker bot by using a frequently asked questions (FAQ) page, and need to add professional greetings and other responses to make the bot more user friendly. What should you do?
A. Enable active learning
B. Create multi-turn questions
C. Increase the confidence threshold of responses
D. Add chit-chat
Answer
To make your QnA Maker bot more user-friendly when building it from a frequently asked questions (FAQ) page, the best approach is to add chit-chat (Option D).
D. Add chit-chat
Explanation
Chit-chat is a feature in QnA Maker that allows you to easily add pre-populated sets of professional greetings, common responses, and conversational phrases to your knowledge base. This makes your bot more engaging and natural to interact with.
Some examples of chit-chat content include greetings like “Hello, how can I assist you today?”, polite responses like “Thanks for your question!”, and friendly phrases like “It’s a pleasure to help!”. QnA Maker provides different personality options for chit-chat like professional, friendly, witty, caring, and enthusiastic.
The other options like enabling active learning, creating multi-turn questions, or increasing the response confidence threshold would not directly help with adding greetings and user-friendly responses. Those features serve different purposes for improving the bot’s query matching and learning capabilities.
In summary, to enhance your FAQ-based QnA Maker bot with professional greetings and responses to be more user-friendly, adding chit-chat is the way to go. Let me know if you have any other questions!
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