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Can the Azure AI Speech service transcribe calls to text?
Prepare for the AI-900 exam by learning how the Azure AI Speech service accurately transcribes calls to text. Understand the speech-to-text functionality, its real-time and batch processing capabilities, and its application in call center analytics.
Question
You can use the Azure AI Speech service to transcribe a call to text.
A. True
B. False
Answer
A. True
Explanation
The statement is A. True. The Azure AI Speech service provides a core functionality known as speech-to-text, which is specifically designed to transcribe audio streams, including phone calls, into written text.
Understanding Speech-to-Text Transcription
The speech-to-text capability is one of the fundamental features of the Azure AI Speech service. It is engineered to handle various audio sources and provides features particularly useful for call transcription.
Key Features for Call Transcription
- Real-time Transcription: The service can process audio in real-time as it is being spoken, making it suitable for live call monitoring and generating live captions.
- Batch Transcription: For post-call analysis, you can submit large volumes of recorded audio files for transcription. The service processes them asynchronously and returns the full text transcript.
- Speaker Diarization: In a call with multiple participants, the speech service can identify who is speaking and when. The transcript can be formatted to distinguish between different speakers (e.g., “Speaker 1:”, “Speaker 2:”).
- Custom Speech Models: To improve accuracy for specific use cases, you can train a custom speech model with your own data, such as industry-specific jargon or unique product names, which are common in customer service calls.
- Punctuation and Formatting: The service automatically adds punctuation and capitalizes text to produce a more readable and natural-looking transcript.
These features make the Azure AI Speech service a powerful tool for call center analytics, compliance monitoring, and creating searchable archives of voice conversations.
Microsoft Azure AI Fundamentals AI-900 certification exam practice question and answer (Q&A) dump with detail explanation and reference available free, helpful to pass the Microsoft Azure AI Fundamentals AI-900 exam and earn Microsoft Azure AI Fundamentals AI-900 certification.