AI-900: Harnessing Natural Language Processing for Customer Sentiment Analysis in Chatbots

Explore the power of natural language processing in detecting customer sentiment within chatbot conversations. Discover how this technology enables chatbots to recognize and respond to upset customers, enhancing the overall customer experience and fostering positive interactions.

Question

Your website has a chatbot to assist customers. You need to detect when a customer is upset based on what the customer types in the chatbot. Which type of AI workload should you use?

A. anomaly detection
B. semantic segmentation
C. regression
D. natural language processing

Answer

D. natural language processing

Explanation

Natural language processing (NLP) is used for tasks such as sentiment analysis, topic detection, language detection, key phrase extraction, and document categorization.

Sentiment Analysis is the process of determining whether a piece of writing is positive, negative or neutral.

The correct answer is D. natural language processing.

Natural language processing is a type of AI workload that deals with processing and understanding natural language, such as text or speech. Natural language processing can use advanced algorithms to perform various tasks, such as text analysis, text generation, speech recognition, or machine translation.

You need to detect when a customer is upset based on what the customer types in the chatbot. This is a natural language processing problem, as it involves analyzing the sentiment or emotion of the text input. Natural language processing can use techniques such as natural language understanding, natural language generation, or natural language querying to process and understand text and generate outputs.

The other three options are not types of AI workloads that are suitable for this scenario:

• Anomaly detection is a type of AI workload that deals with identifying unusual or abnormal patterns or behaviors in data, such as fraud, outliers, or errors. Anomaly detection can use techniques such as statistical, machine learning, or deep learning methods to detect anomalies.
• Semantic segmentation is a type of computer vision that assigns a label to every pixel in an image, such as identifying the boundaries of objects or regions. Computer vision is a field that deals with processing and understanding images and videos. Computer vision can use techniques such as image analysis, text extraction, spatial analysis, and facial recognition to perform various tasks.
• Regression is a type of machine learning that can predict a continuous value based on an input. Machine learning is a field that deals with creating and training models that can learn from data and make predictions or decisions. Machine learning can use techniques such as regression, classification, or clustering to perform various tasks.

Reference

Microsoft Learn > Azure > Architecture > Data Architecture Guide > Natural language processing technology

Microsoft Azure AI Fundamentals AI-900 certification exam practice question and answer (Q&A) dump with detail explanation and reference available free, helpful to pass the Microsoft Azure AI Fundamentals AI-900 exam and earn Microsoft Azure AI Fundamentals AI-900 certification.