Learn what conversational AI is and how it can be used to create automated chatbots that support customer service by answering questions about refunds and items exchange.
Question
An automated chat that supports customer service by answering questions about refunds and items exchange is an example of which Al workload type?
A. Anomaly detection
B. Conversational Al
C. Natural language processing
Answer
B. Conversational Al
Explanation
Conversational Al tools enable developers to build, connect, deploy, and manage intelligent bots that naturally interact with their users.
The correct answer to the question is B. Conversational AI.
Conversational AI is a type of artificial intelligence that enables natural and intuitive interactions between humans and machines using voice or text. Conversational AI can be used to create automated chatbots, virtual assistants, and voice assistants that can understand human language, generate natural responses, and perform tasks based on user requests.
An automated chat that supports customer service by answering questions about refunds and items exchange is an example of conversational AI because it uses natural language processing (NLP) to analyze user queries, generate appropriate responses, and provide relevant information or actions. NLP is a subfield of AI that deals with the interaction between computers and human languages, such as speech recognition, natural language understanding, natural language generation, and machine translation.
Anomaly detection and natural language processing are not correct answers because they are not types of AI workloads, but rather techniques or applications of AI. Anomaly detection is the process of identifying data points or patterns that deviate from the normal or expected behavior, such as fraud detection, fault detection, or intrusion detection. Natural language processing, as mentioned above, is the process of enabling computers to understand and generate natural languages.
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Alex Lim
Alex Lim is a certified IT Technical Support Architect with over 15 years of experience in designing, implementing, and troubleshooting complex IT systems and networks. He has worked for leading IT companies, such as Microsoft, IBM, and Cisco, providing technical support and solutions to clients across various industries and sectors. Alex has a bachelor’s degree in computer science from the National University of Singapore and a master’s degree in information security from the Massachusetts Institute of Technology. He is also the author of several best-selling books on IT technical support, such as The IT Technical Support Handbook and Troubleshooting IT Systems and Networks. Alex lives in Bandar, Johore, Malaysia with his wife and two chilrdren. You can reach him at [email protected] or follow him on Website | Twitter | Facebook
