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How do you use Azure Bot Service to create an interactive website chat feature?
Discover for your AI-900 certification why Azure Bot Service is the correct solution for implementing an interactive chat feature on a website. Learn about the Web Chat channel and how it enables the seamless integration of conversational AI bots into any web page.
Question
An interactive chat feature on a company’s website can be implemented by using Azure Bot Service.
A. True
B. False
Answer
A. True
Explanation
The statement is A. True. Azure Bot Service is the primary Azure service designed for building and implementing interactive chat features, commonly known as chatbots or virtual assistants, on platforms including company websites.
Core Functionality for Website Chat
Azure Bot Service provides a comprehensive framework for developing, deploying, and managing bots. A key aspect of the service is its use of channels, which are connections that allow the bot to communicate with users on different platforms.
The Web Chat Channel
For implementation on a website, Azure Bot Service provides the Web Chat channel. This channel is specifically designed to embed a conversational interface directly into a web page. The process works as follows:
- A bot is developed using the Bot Framework SDK and hosted on Azure.
- In the Azure portal, the developer enables the Web Chat channel for that bot.
- Azure then provides a secret key and an HTML embed code, typically an iframe snippet.
- A web developer can paste this embed code directly into the company’s website HTML, instantly creating an interactive chat window that connects to the bot.
This allows for a fully interactive, real-time conversation between the website visitor and the bot. The bot can handle user queries, provide information, guide users through processes, and escalate to a human agent if necessary. This direct integration capability is a fundamental feature of the Azure Bot Service and a key concept for the AI-900 exam.
Microsoft Azure AI Fundamentals AI-900 certification exam practice question and answer (Q&A) dump with detail explanation and reference available free, helpful to pass the Microsoft Azure AI Fundamentals AI-900 exam and earn Microsoft Azure AI Fundamentals AI-900 certification.