Skip to Content

AI-900: Building Chatbots to Reduce Call Volume with QnA Maker and Bot Framework

Chatbots enable efficient self-service by answering common queries instantly. Learn how Microsoft’s QnA Maker and Bot Framework services can create conversational AIs to reduce telephone operator workload.


You need to reduce the load on telephone operators by implementing a chatbot to answer simple questions with predefined answers. Which two AI service should you use to achieve the goal? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Text Analytics
B. QnA Maker
C. Azure Bot Service
D. Translator Text


B. QnA Maker
C. Azure Bot Service


Bots are a popular way to provide support through multiple communication channels. You can use the QnA Maker service and Azure Bot Service to create a bot that answers user questions.

The correct answer is B and C.

B. QnA Maker is a service that allows you to create a conversational, question-and-answer layer over your data. You can use QnA Maker to extract question-answer pairs from semi-structured content, such as FAQ documents, support websites, product manuals, etc. You can also add personality to your bot using pre-built chit-chat datasets. QnA Maker enables you to build, train, and publish a sophisticated bot using FAQ pages, support websites, product manuals, SharePoint documents, or editorial content through an easy-to-use UI or via REST APIs. You can also design complex multi-turn conversations easily through QnA Maker portal or using REST APIs.

C. Azure AI Bot Service is a cloud platform that hosts bots and makes them available to channels, such as Microsoft Teams, Facebook, or Slack. The Bot Framework Service, which is a component of the Azure AI Bot Service, sends information between the user’s bot-connected app and the bot. Azure AI Bot Service provides an integrated development environment for bot building. Its integration with Power Virtual Agents, a fully hosted low-code platform, enables developers of all technical abilities build conversational AI bots—no code needed. You can also extend your bots for complex scenarios with Bot Framework Composer.

A. Text Analytics is a service that provides advanced natural language processing over raw text, and includes four main functions: sentiment analysis, key phrase extraction, language detection, and named entity recognition. Text Analytics is not suitable for implementing a chatbot to answer simple questions with predefined answers, as it does not provide any conversational capabilities.

D. Translator Text is a service that provides fast, high-quality, and affordable machine translation for more than 90 languages and dialects. Translator Text can translate text, speech, images, and documents, and preserve the original format. Translator Text is not suitable for implementing a chatbot to answer simple questions with predefined answers, unless you need to support multiple languages.


Microsoft Learn > Training > Browse > Microsoft Azure AI Fundamentals: Explore natural language processing > Build a bot with the Language Service and Azure Bot Service

Microsoft Azure AI Fundamentals AI-900 certification exam practice question and answer (Q&A) dump with detail explanation and reference available free, helpful to pass the Microsoft Azure AI Fundamentals AI-900 exam and earn Microsoft Azure AI Fundamentals AI-900 certification.

Microsoft Azure AI Fundamentals AI-900 certification exam practice question and answer (Q&A) dump

Alex Lim is a certified IT Technical Support Architect with over 15 years of experience in designing, implementing, and troubleshooting complex IT systems and networks. He has worked for leading IT companies, such as Microsoft, IBM, and Cisco, providing technical support and solutions to clients across various industries and sectors. Alex has a bachelor’s degree in computer science from the National University of Singapore and a master’s degree in information security from the Massachusetts Institute of Technology. He is also the author of several best-selling books on IT technical support, such as The IT Technical Support Handbook and Troubleshooting IT Systems and Networks. Alex lives in Bandar, Johore, Malaysia with his wife and two chilrdren. You can reach him at [email protected] or follow him on Website | Twitter | Facebook

    Ads Blocker Image Powered by Code Help Pro

    Your Support Matters...

    We run an independent site that is committed to delivering valuable content, but it comes with its challenges. Many of our readers use ad blockers, causing our advertising revenue to decline. Unlike some websites, we have not implemented paywalls to restrict access. Your support can make a significant difference. If you find this website useful and choose to support us, it would greatly secure our future. We appreciate your help. If you are currently using an ad blocker, please consider disabling it for our site. Thank you for your understanding and support.