Learn how to compare Azure support plans and choose the best option. Find out the features, benefits, and costs of each support plan.
Table of Contents
Question
Tradewind Traders has recently migrated to Azure cloud services. The company is reviewing its support plans. You have been asked to identify the lowest-cost support plan that allows 24 x7 access to support engineers by phone. Which of the following support options allow this at a low cost?
A. Azure Developer support plan
B. Azure Professional Direct support plan
C. Azure Standard support plan
D. Azure Basic support plan
Answer
C. Azure Standard support plan
Explanation
The Basic support plan is free so is, therefore, the cheapest. The Developer support plan is the cheapest paid-for support plan. The order of support plans in terms of cost ranging from the cheapest to most expensive is Basic, Developer, Standard, Professional Direct, Premier. However, 24/7 access to technical support by email and phone is only available for Standard, Professional Direct, Premier plans.
The correct answer is C. Azure Standard support plan. This is the lowest-cost support plan that allows 24 x 7 access to support engineers by phone. The other support plans do not meet this requirement.
The Azure Standard support plan costs $100 per month and provides technical support for production workload environments. The expected response time for a support request is within four hours for moderate business impact issues and within one hour for critical business impact issues. The support plan also includes billing and subscription management support, third-party software support, and Azure Advisor.
The Azure Developer support plan costs $29 per month and provides technical support for trial and non-production environments. However, the access to support engineers by phone is only available during business hours by email only. The expected response time for a support request is within eight business hours for minimal business impact issues.
The Azure Professional Direct support plan costs $1,000 per month and provides technical support for business-critical dependence. The expected response time for a support request is within two hours for moderate business impact issues and within one hour for critical business impact issues. The support plan also includes architecture support, support API, operations support, training, and proactive guidance.
The Azure Basic support plan is included for all Azure customers and provides billing and subscription management support, 24/7 self-help resources, and Azure health status and notifications. However, it does not provide any access to support engineers by phone or email.
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