Efficiently create a knowledge base for customer service by leveraging Azure QnA Maker, extracting FAQs from Excel documents for streamlined automated responses.
Table of Contents
Question
The customer service of your company spends a lot of time answering the same questions. They asked you to help them to automate this process. They provided you with a Microsoft Excel (*.xlsx) document with frequently asked questions and typical answers. What service will you use to create a knowledge base from this document?
A. Azure Bot Service
B. Custom vision
C. Text Analytics
D. QnA Maker
E. LUIS
Answer
QnA Maker
Explanation
To create a knowledge base from the provided Excel document with FAQs and answers, you can use Azure QnA Maker. This service helps automate the process by extracting information from such documents and building a conversational knowledge base that powers chatbots and other AI-based customer service tools.
You need to use the QnA Maker service. First, you need to provision the QnA Maker resource in your Azure subscription. After that, you can populate the newly created knowledge base using a frequently asked questions (FAQ) document.
Azure Bot Service facilitates access to the knowledge base, but this service doesn’t create a knowledge base.
Custom vision service helps create your computer vision model, but this service doesn’t create a knowledge base.
Text Analytics helps analyze text documents, detect documents’ language, extract key phrases, determine entities, and provide sentiment analysis. This service doesn’t create a knowledge base.
Language Understanding Intelligent Service (LUIS) helps understand voice or text commands. This service doesn’t create a knowledge base.
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