Explore the functionalities of standard Salesforce applications such as Ideas, Campaigns, and Call Center. Learn how these applications can enhance your CRM experience and drive business success.
Table of Contents
Question
Which of the following are standard Salesforce applications? (Choose all that apply.)
A. Ideas
B. Campaigns
C. Administration
D. Call Center
E. Sales Center
Answer
A. Ideas
B. Campaigns
D. Call Center
Explanation
The standard Salesforce applications among the options provided are:
- Ideas: This is a Salesforce application that enables a community of users to post, vote on, and comment on ideas. It’s a great way to gather and prioritize suggestions from a large group.
- Campaigns: This is a standard Salesforce application used for marketing management. It helps track and measure the effectiveness of marketing efforts.
- Call Center: This is a Salesforce application that integrates telephony systems with Salesforce, allowing service agents to handle calls right from the Salesforce interface.
So, the correct options are A (Ideas), B (Campaigns), and D (Call Center).
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