Discover key strategies to optimize case management in Splunk, including standardizing workflows and integrating ITSM tools. Enhance your cybersecurity defense skills for the SPLK-5002 certification.
Table of Contents
Question
Which actions can optimize case management in Splunk? (Choose two)
A. Standardizing ticket creation workflows
B.Increasing the indexing frequency
C. Integrating Splunk with ITSM tools
D. Reducing the number of search heads
Answer
A. Standardizing ticket creation workflows
C. Integrating Splunk with ITSM tool
Explanation
Standardizing Ticket Creation Workflows (Option A)
Standardizing workflows ensures consistency and efficiency in handling security incidents. It reduces errors, improves collaboration, and simplifies the escalation process within case management systems.
In Splunk SOAR, workbooks can be used to define standardized workflows, ensuring that each phase of incident response is followed systematically.
Integrating Splunk with ITSM Tools (Option C)
Integration with IT Service Management (ITSM) tools like ServiceNow automates the creation and tracking of incident tickets based on alerts generated in Splunk.
This automation accelerates response times, enhances visibility into ongoing investigations, and streamlines collaboration between teams.
For example, Splunk can push alerts directly into ITSM platforms, enabling real-time incident management and reducing manual effort.
Why Not Other Options?
B. Increasing the indexing frequency: While indexing frequency impacts data availability for searches, it does not directly relate to optimizing case management processes.
D. Reducing the number of search heads: Reducing search heads could impact system performance but has no direct effect on improving case management workflows or integrations.
By focusing on standardization and integration, organizations can significantly enhance their incident response capabilities and streamline case management in Splunk environments.
Splunk Certified Cybersecurity Defense Engineer SPLK-5002 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Splunk Certified Cybersecurity Defense Engineer SPLK-5002 exam and earn Splunk Certified Cybersecurity Defense Engineer SPLK-5002 certification.