Learn how to implement Apex sharing to grant part-time agents access to multiple distributor accounts in Salesforce Customer Communities using the Account_Share table.
Table of Contents
Question
Universal Containers has implemented Customer Community with Customer Community Plus licenses for its distributors. Retail distributors have part-time agents who work for multiple distributors. Those agents should have access to other distributor accounts as well.
What should be configured to grant agents access to different distributor accounts?
A. Create a sharing set to share distributor accounts with agents using account contact relationship.
B. Create sharing rules to share distributor accounts with agents.
C. Use Apex sharing to share distributor accounts with agents using the Account_Share table.
Answer
C. Use Apex sharing to share distributor accounts with agents using the Account_Share table.
Explanation
Account sharing is a powerful feature in Salesforce that allows users to share access to specific records with other users or groups of users. However, the standard sharing tools in Salesforce, such as sharing rules and sharing sets, have limitations when it comes to complex sharing scenarios, like the one described in the question.
In this case, where part-time agents need to access multiple distributor accounts, Apex sharing is the recommended approach. Apex sharing allows developers to programmatically share records using the AccountShare object (also called Account_Share table). By leveraging Apex code, developers can implement custom logic to share accounts based on specific conditions, such as an agent’s association with multiple distributors.
Apex sharing provides flexibility and granular control over record access, making it a suitable solution for complex sharing requirements that cannot be easily achieved with standard sharing tools.
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