Salesforce Certified Platform App Builder certification exam practice question and answer (Q&A) dump with detail explanation and reference available free, helpful to pass the Salesforce Certified Platform App Builder exam and earn Salesforce Certified Platform App Builder certification.
Question
Exam Question
What is true about Social Networks in Salesforce?
A. You must login with your own personal social network account to work with social accounts.
B. You must login with your company’s social network account to work with social accounts.
C. You must be careful about who you give access to social accounts, as they do not follow a security model.
D. Social accounts allow you to manage your company’s social media from within Salesforce.
Correct Answer
A. You must login with your own personal social network account to work with social accounts.
Explanation 1
Salesforce doesn’t import or store social information. Each time you select a social profile, Salesforce retrieves the information that you want to see directly from the social network. You’ll always see current social information for your accounts, contacts, and leads.
Therefore, the correct answer is D.
Explanation 2
The correct answer is D. Social accounts allow you to manage your company’s social media from within Salesforce.
You can link your social network accounts to Salesforce by logging into your social networking account and authorizing the Salesforce social account feature to access your social networking account.
Explanation 3
According to the web search results, social networks in Salesforce are part of the Social Accounts, Contacts, and Leads feature that allows users to view and interact with social media profiles of their accounts, contacts, and leads. To use this feature, users must login with their own personal social network account. Social accounts do not allow users to manage their company’s social media from within Salesforce, but rather to gain insights and engage with their prospects and customers on social platforms. Social accounts also follow the same security model as other records in Salesforce. Therefore, the correct answer is A.
Explanation 4
Social networks in Salesforce are a way to connect your business with social media platforms and leverage social intelligence. With social accounts, contacts, and leads, you can view and interact with the social network profiles of your customers and prospects from within Salesforce. Here are some facts about social networks in Salesforce:
A. You must login with your own personal social network account to work with social accounts. False. You can use either your personal or your company’s social network account to link to social accounts.
B. You must login with your company’s social network account to work with social accounts. False. You can use either your personal or your company’s social network account to link to social accounts.
C. You must be careful about who you give access to social accounts, as they do not follow a security model. False. Social accounts follow the same security model as other Salesforce records, so you can control who can view and edit them.
D. Social accounts allow you to manage your company’s social media from within Salesforce. True. Social accounts let you see the latest posts, comments, likes, and shares from your customers and prospects on social media platforms such as Facebook, Twitter, LinkedIn, and YouTube. You can also use tools like Chatter and Experience Cloud to collaborate and communicate with your customers, partners, and employees on a secure social network.
Explanation 5
D. Social accounts allow you to manage your company’s social media from within Salesforce.
The correct statement is option D. In Salesforce, Social Accounts allow you to manage your company’s social media accounts directly from the Salesforce platform. Salesforce provides a feature called Social Studio that allows users to monitor, publish, engage, and analyze social media content and interactions.
With Social Studio, you can connect and manage multiple social media accounts, such as Facebook, Twitter, Instagram, LinkedIn, and more, all from within the Salesforce environment. This integration allows you to create and schedule posts, monitor social media activity, engage with customers and followers, and analyze the performance of your social media campaigns.
Option A is incorrect because you do not need to log in with your own personal social network account to work with social accounts in Salesforce. You can connect and manage your company’s social media accounts.
Option B is also incorrect because while you can log in with your company’s social network accounts, it is not a requirement. You can connect and manage social accounts associated with your company’s brand or business.
Option C is incorrect because Salesforce does provide a security model to control access to social accounts. You can define user permissions and access levels to ensure that only authorized users can manage and interact with social media accounts within Salesforce.
Explanation 6
The correct answer is D.
Social accounts allow you to manage your company’s social media from within Salesforce. You can connect your social accounts to Salesforce and then use Salesforce to post updates, monitor comments and mentions, and track your social media performance.
You do not need to login with your own personal social network account to work with social accounts. You can connect your company’s social network accounts to Salesforce and then use Salesforce to manage those accounts.
Social accounts do follow a security model. You can control who has access to your social accounts and what they can do with them. For example, you can give some users the ability to post updates, while others can only monitor comments and mentions.
Here are some additional details about social accounts in Salesforce:
- You can connect your social accounts to Salesforce by going to the Settings page in Setup and clicking on the Social Accounts tab.
- Once you have connected your social accounts, you can use Salesforce to post updates, monitor comments and mentions, and track your social media performance.
- You can control who has access to your social accounts and what they can do with them by going to the Users page in Setup and clicking on the Social Accounts tab.
- For more information about social accounts in Salesforce, please consult the Salesforce Help documentation.
Explanation 7
The correct answer is D. Social accounts allow you to manage your company’s social media from within Salesforce.
Social accounts are a feature in Salesforce that allows you to connect your company’s social media accounts to Salesforce. This allows you to manage your social media presence from within Salesforce, and to track the performance of your social media campaigns.
To connect a social account to Salesforce, you will need to provide the login credentials for the social account. Once the account is connected, you will be able to post to the social account from within Salesforce, and to track the performance of your posts.
You can also use social accounts to monitor your social media mentions. This allows you to see what people are saying about your company on social media, and to respond to any negative comments.
Social accounts are a valuable tool for managing your company’s social media presence. They allow you to manage your social media accounts from within Salesforce, and to track the performance of your social media campaigns.
Explanation 8
The correct answer is D. Social accounts allow you to manage your company’s social media from within Salesforce.
Social accounts are a feature in Salesforce that allows you to connect your company’s social media accounts to Salesforce. This allows you to manage your social media from within Salesforce, and to track the performance of your social media campaigns.
To connect a social account to Salesforce, you must first create a social account in Salesforce. You can then connect your social account to Salesforce by providing the login credentials for your social account.
Once you have connected your social account to Salesforce, you can manage your social media from within Salesforce. You can post updates to your social media accounts, track the performance of your social media campaigns, and respond to comments and messages from your customers.
Social accounts are a valuable tool for managing your company’s social media. They allow you to manage your social media from within Salesforce, and to track the performance of your social media campaigns.
Reference
- What is Social Selling? A Guide to How it Works | Salesforce
- Social Accounts, Contacts, and Leads (salesforce.com)
- Set Up Social Sign-On Unit | Salesforce Trailhead
- Connect Social Personas to Customer Accounts and Deliver Better Experiences – Salesforce Blog
- Chatter – The Enterprise Social Network & Collaboration Software – Salesforce.com
