Salesforce Certified Platform App Builder: What is true about Social Networks in Salesforce?

Question

What is true about Social Networks in Salesforce?

A. You must login with your own personal social network account to work with social accounts.
B. You must login with your company’s social network account to work with social accounts.
C. You must be careful about who you give access to social accounts, as they do not follow a security model.
D. Social accounts allow you to manage your company’s social media from within Salesforce.

Answer

A. You must login with your own personal social network account to work with social accounts.

Explanation

Social networks in Salesforce are part of the Social Accounts, Contacts, and Leads feature that allows users to view and interact with social media profiles of their accounts, contacts, and leads. To use this feature, users must login with their own personal social network account. Social accounts do not allow users to manage their company’s social media from within Salesforce, but rather to gain insights and engage with their prospects and customers on social platforms. Social accounts also follow the same security model as other records in Salesforce. Therefore, the correct answer is A.

Reference

• What is Social Selling? A Guide to How it Works | Salesforce
• Social Accounts, Contacts, and Leads (salesforce.com)
• Set Up Social Sign-On Unit | Salesforce Trailhead
• Connect Social Personas to Customer Accounts and Deliver Better Experiences – Salesforce Blog
• Chatter – The Enterprise Social Network & Collaboration Software – Salesforce.com

Salesforce Certified Platform App Builder certification exam practice question and answer (Q&A) dump with detail explanation and reference available free, helpful to pass the Salesforce Certified Platform App Builder exam and earn Salesforce Certified Platform App Builder certification.