Learn how to answer the question of which Salesforce field type should be used to capture the preferred name of a customer. Find out why a text field is the best option.
Table of Contents
Question
An administrator at Cloud Kicks wants to ensure that a field is set up on the customer record so their preferred name can be captured. Which Salesforce field type should the administrator use to accomplish this?
A. Multi-Select Picklist
B. Text
C. Rich Text Area
Answer
B. Text
Explanation
A text field type should be used to capture the customer’s preferred name. A text field type allows the user to enter any combination of letters, numbers, or symbols. A text field type can be used to store names, addresses, phone numbers, or other personal information.
A text field is a Salesforce field type that allows users to enter any combination of letters and numbers up to a specified length. A text field is suitable for capturing the preferred name of a customer, as it can accommodate different formats, spellings, and lengths of names. A text field also allows users to search, filter, and report on the data entered.
Option A is not correct because a multi-select picklist is a Salesforce field type that allows users to select one or more values from a predefined list. A multi-select picklist is not suitable for capturing the preferred name of a customer, as it limits the choices and does not allow users to enter custom values.
Option C is not correct because a rich text area is a Salesforce field type that allows users to enter formatted text, images, and links up to 131,072 characters. A rich text area is not suitable for capturing the preferred name of a customer, as it is too complex and unnecessary for a simple text input.
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