Palo Alto PCSAE: Resolve Active Directory Query integration is not working properly

Question

During the regular maintenance of XSOAR a customer noticed that there was an update available for the Active Directory content pack (current version 1.4.6) and updated the content pack to the latest version (version 1.4.11). However, after the update the customer noticed that the Active Directory Query integration is not working properly and asked you to resolve the issue. Which of the following set of steps can help to resolve the issue?

A.
a) Navigate to Settings
b) View the configured integrations and select Active Directory Authentication
c) Delete all integration instances and add all integration instances again

B.
a) Navigate to Marketplace
b) View the installed content pack and select Active Directory content pack
c) Select version 1.4.6 and click on “Revert to this version”

C.
a) Navigate to Settings
b) View the configured integrations and select Active Directory Query
c) Delete all integration instances and add all integration instances again

D.
a) Navigate to Marketplace
b) View the installed content pack and select Active Directory content pack
c) Click on uninstall content pack d) Navigate to Marketplace browser and reinstall the Active Directory content pack

Answer

C.
a) Navigate to Settings
b) View the configured integrations and select Active Directory Query
c) Delete all integration instances and add all integration instances again

Explanation

To resolve the issue with the Active Directory Query integration after updating the Active Directory content pack, the following set of steps can be taken:

C. Navigate to Settings. View the configured integrations and select Active Directory Query.

This step involves accessing the integration settings for Active Directory Query, which is the integration that is not working properly after the content pack update.

C) Delete all integration instances and add all integration instances again.

Once you have selected Active Directory Query, proceed to delete all existing integration instances. This step removes the previously configured instances.

After deleting the integration instances, you need to add them again. By re-adding the integration instances, you establish a fresh connection between XSOAR and the Active Directory Query integration, which can resolve any issues introduced by the content pack update.

The steps mentioned in option C aim to address potential configuration issues or conflicts that may have arisen due to the content pack update. Deleting and re-adding the integration instances allows for a clean setup using the updated content pack version, which can help restore proper functionality to the Active Directory Query integration.

Options A and B are not suitable for resolving the issue in this scenario. Option A suggests deleting and reconfiguring Active Directory Authentication integration instances, which is unrelated to the problem with the Active Directory Query integration. Option B suggests reverting to the previous version of the content pack, which may not be necessary and could potentially introduce compatibility issues.

Option D involves uninstalling the Active Directory content pack entirely and then reinstalling it from the Marketplace. While this may help in certain cases, it is a more drastic step and should be considered as a last resort. It is preferable to first attempt to resolve the issue by deleting and re-adding the integration instances, as outlined in option C.

It is important to note that troubleshooting steps can vary depending on the specific error or issue encountered. It is recommended to consult the official Palo Alto Networks documentation and support resources for comprehensive guidance on troubleshooting the Active Directory Query integration in XSOAR.

Reference

• Active Directory Query | Marketplace (pan.dev)
• Active Directory Query v2 | Cortex XSOAR (pan.dev)
• Reference Docs | Cortex XSOAR (pan.dev)
• Active Directory Authentication | Cortex XSOAR (pan.dev)
• Fixing problems with directory synchronization for Microsoft 365 – Microsoft 365 Enterprise | Microsoft Learn

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