Palo Alto Networks Certified Security Automation Engineer (PCSAE) Exam Question & Answer: Resolve Active Directory Query integration is not working properly

Palo Alto Networks Certified Security Automation Engineer (PCSAE) certification exam practice question and answer (Q&A) dump with detail explanation and reference available free, helpful to pass the Palo Alto Networks Certified Security Automation Engineer (PCSAE) exam and earn Palo Alto Networks Certified Security Automation Engineer (PCSAE) certification.

Question

Exam Question

During the regular maintenance of XSOAR a customer noticed that there was an update available for the Active Directory content pack (current version 1.4.6) and updated the content pack to the latest version (version 1.4.11). However, after the update the customer noticed that the Active Directory Query integration is not working properly and asked you to resolve the issue.

Which of the following set of steps can help to resolve the issue?

A.
a) Navigate to Settings
b) View the configured integrations and select Active Directory Authentication
c) Delete all integration instances and add all integration instances again

B.
a) Navigate to Marketplace
b) View the installed content pack and select Active Directory content pack
c) Select version 1.4.6 and click on “Revert to this version”

C.
a) Navigate to Settings
b) View the configured integrations and select Active Directory Query
c) Delete all integration instances and add all integration instances again

D.
a) Navigate to Marketplace
b) View the installed content pack and select Active Directory content pack
c) Click on uninstall content pack d) Navigate to Marketplace browser and reinstall the Active Directory content pack

Correct Answer

C.
a) Navigate to Settings
b) View the configured integrations and select Active Directory Query
c) Delete all integration instances and add all integration instances again

Explanation 1

Active Directory Query integration enables you to access and manage Active Directory objects (users, contacts, and computers) and run AD queries.

Therefore, the correct answer is B.

Explanation 2

To resolve the issue with the Active Directory Query integration after updating the content pack in XSOAR, you can try the following steps:

C. Navigate to Settings. View the configured integrations and select Active Directory Query. Delete all integration instances and add all integration instances again.

Explanation 3

According to the XSOAR documentation, one of the possible reasons for an integration to stop working after updating a content pack is that the integration parameters have changed and require reconfiguration. Therefore, one of the possible solutions is to delete and re-add the integration instances with the correct parameters. Another possible solution is to revert to the previous version of the content pack that was working properly. Therefore, the correct answer is C. Navigate to Settings. View the configured integrations and select Active Directory Query. Delete all integration instances and add all integration instances again. Alternatively, B. Navigate to Marketplace. View the installed content pack and select Active Directory content pack. Select version 1.4.6 and click on “Revert to this version” could also work.

Option A is incorrect because it refers to the Active Directory Authentication integration, not the Active Directory Query integration that is causing the issue. Option D is incorrect because uninstalling and reinstalling the content pack will not fix the integration parameters or revert to the previous version.

Explanation 4

To resolve the issue with the Active Directory Query integration after updating the Active Directory content pack, the following set of steps can be taken:

C. Navigate to Settings. View the configured integrations and select Active Directory Query.

This step involves accessing the integration settings for Active Directory Query, which is the integration that is not working properly after the content pack update.

C) Delete all integration instances and add all integration instances again.

Once you have selected Active Directory Query, proceed to delete all existing integration instances. This step removes the previously configured instances.

After deleting the integration instances, you need to add them again. By re-adding the integration instances, you establish a fresh connection between XSOAR and the Active Directory Query integration, which can resolve any issues introduced by the content pack update.

The steps mentioned in option C aim to address potential configuration issues or conflicts that may have arisen due to the content pack update. Deleting and re-adding the integration instances allows for a clean setup using the updated content pack version, which can help restore proper functionality to the Active Directory Query integration.

Options A and B are not suitable for resolving the issue in this scenario. Option A suggests deleting and reconfiguring Active Directory Authentication integration instances, which is unrelated to the problem with the Active Directory Query integration. Option B suggests reverting to the previous version of the content pack, which may not be necessary and could potentially introduce compatibility issues.

Option D involves uninstalling the Active Directory content pack entirely and then reinstalling it from the Marketplace. While this may help in certain cases, it is a more drastic step and should be considered as a last resort. It is preferable to first attempt to resolve the issue by deleting and re-adding the integration instances, as outlined in option C.

It is important to note that troubleshooting steps can vary depending on the specific error or issue encountered. It is recommended to consult the official Palo Alto Networks documentation and support resources for comprehensive guidance on troubleshooting the Active Directory Query integration in XSOAR.

Explanation 5

The correct answer is C. Navigate to Settings. View the configured integrations and select Active Directory Query. Delete all integration instances and add all integration instances again.

The reason is that updating the Active Directory content pack may cause some changes in the configuration of the Active Directory Query integration, which is used to run LDAP queries against the Active Directory LDAP database. To fix this issue, you need to delete and re-add the integration instances to apply the new configuration settings. This will restore the functionality of the Active Directory Query integration and allow you to perform queries on Active Directory objects.

The other options are incorrect because:

A. Deleting and re-adding the Active Directory Authentication integration will not solve the issue, as this integration is used for authenticating users using NTLM or Kerberos authentication methods, not for querying Active Directory objects.

B. Reverting to an older version of the Active Directory content pack is not recommended, as it may cause compatibility issues with other content packs or integrations that depend on the latest version of the Active Directory content pack. Also, this option will not address the root cause of the issue, which is the configuration change of the Active Directory Query integration.

D. Uninstalling and reinstalling the Active Directory content pack will have the same effect as updating it, as it will also cause some changes in the configuration of the Active Directory Query integration. Therefore, this option will not solve the issue either.

Explanation 6

The correct answer is B. Navigate to Marketplace. View the installed content pack and select Active Directory content pack. Select version 1.4.6 and click on “Revert to this version”.

When a content pack is updated, it is possible that some integrations may stop working properly. In this case, the customer updated the Active Directory content pack from version 1.4.6 to version 1.4.11. After the update, the Active Directory Query integration stopped working properly.

To resolve this issue, the customer can revert to the previous version of the content pack. To do this, follow these steps:

Navigate to the Marketplace.
View the installed content packs.
Select the Active Directory content pack.
Click on the “Revert to this version” button.
Select the version 1.4.6 and click on the “Revert” button.

The content pack will be reverted to the previous version and the Active Directory Query integration should start working properly again.

The other options are not as effective as reverting to the previous version of the content pack. Option A, navigating to Settings, viewing the configured integrations, and selecting Active Directory Authentication and then deleting all integration instances and adding all integration instances again, will not resolve the issue because the issue is with the Active Directory Query integration, not the Active Directory Authentication integration. Option C, navigating to Settings, viewing the configured integrations, and selecting Active Directory Query and then deleting all integration instances and adding all integration instances again, will also not resolve the issue because the issue is with the Active Directory Query integration, not the Active Directory content pack. Option D, navigating to Marketplace, viewing the installed content pack, selecting Active Directory content pack, clicking on uninstall content pack, navigating to Marketplace browser, and reinstalling the Active Directory content pack, is a more drastic solution than necessary. Reverting to the previous version of the content pack will resolve the issue without having to uninstall and reinstall the content pack.

Here are some additional troubleshooting tips that may help to resolve the issue:

Check the logs for any errors that may be related to the Active Directory Query integration.
Try restarting the XSOAR server.
Contact Palo Alto Networks support for assistance.