Learn how to resolve issues with Prisma Cloud Console and Defender disconnection. Understand the possible causes and follow our step-by-step guide to easily troubleshoot and fix the problem. Improve your Prisma Cloud skills and ensure seamless security for your network.
Table of Contents
Question
Prisma Cloud Compute has been installed on Onebox. After Prisma Cloud Console has been accessed. Defender is disconnected and keeps returning the error “No console connectivity” in the logs.
What could be causing the disconnection between Console and Defender in this scenario?
A. Port 8083 is not open for Console and Defender communication.
B. The license key provided to the Console is invalid.
C. Onebox script installed an older version of the Defender.
D. Port 8084 is not open for Console and Defender communication.
Answer
A. Port 8083 is not open for Console and Defender communication.
Explanation
When Prisma Cloud Compute is installed on Onebox, the Defender component is installed and configured to communicate with the Console over port 8083. If this port is not open, the Defender will not be able to establish a connection with the Console, resulting in the “No console connectivity” error message.
Therefore, it is essential to ensure that port 8083 is open and accessible between the Defender and Console components to avoid any connection issues.
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