MS-721: Which Policy Configures Security Desk Notifications for Microsoft Teams Emergency Calls?

Learn why an emergency calling policy is required to notify and conference security desks during Microsoft Teams emergency calls.

Question

You have a Microsoft Teams Phone deployment with a Calling Plan.

You plan to configure dynamic emergency calling.

You need to ensure that when a user calls emergency services, the security desk is notified and conferenced into the call.

What should you configure?

Select only one answer.

A. a calling policy
B. an Audio Conferencing policy
C. an emergency call routing policy
D. an emergency calling policy

Answer

To ensure the security desk is notified and conferenced into emergency calls in a Microsoft Teams Phone deployment with a Calling Plan, you must configure an emergency calling policy (Option D).

D. an emergency calling policy

Explanation

You can use emergency calling policies in Teams to define what happens when a Teams user in your organization makes an emergency call. You can set who to notify and how they are notified when a user who is assigned the policy calls emergency services. For example, you can configure policy settings to automatically notify your company’s security desk and have them listen in on emergency calls.

Emergency calling policies define how security personnel are alerted during emergency calls. Specifically, these policies enable:

Security desk notification settings

Notification modes:

• Send notification only (chat message with caller location).
• Conference in and mute.
• Conference in and allow unmute.

Notification targets: Assign users, groups, or external PSTN numbers to receive alerts.

Dynamic location-based routing

Policies apply based on the user’s network site or account, ensuring notifications align with the caller’s physical location.

Why Other Options Are Incorrect

A. Calling policy: Manages general calling features (e.g., call forwarding) but not emergency notifications.

B. Audio Conferencing policy: Governs meeting dial-in settings and is unrelated to emergency services.

C. Emergency call routing policy: Defines emergency numbers and PSTN routes (e.g., 911 routing) but does not handle notifications.

Implementation Steps

1. In the Teams admin center, navigate to Voice > Emergency policies > Calling policies.
2. Create or edit a policy to enable notification groups and select “Conferenced in” modes.
3. Assign the policy to users or network sites to enforce location-aware alerts.

By configuring an emergency calling policy, Teams dynamically conferences security desks into emergency calls and shares critical location data, ensuring compliance with regulations like Kari’s Law.

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