Discover how to configure Microsoft Teams Phone for cross-device call retrieval using the correct policy. Learn why a call park policy is essential for seamless communication.
Question
You have a Microsoft Teams Phone deployment.
You need to ensure that when a Teams user receives a call, the user can place the call on hold, and then retrieve the call from another device.
What should you configure?
Select only one answer.
A. a call hold policy
B. a call park policy
C. a caller ID policy
D. a voice route
Answer
To enable Microsoft Teams users to place a call on hold and retrieve it from another device, you must configure B. a call park policy.
B. a call park policy
Explanation
A call park policy enables a user to place a call on hold, and then retrieve the call from another device. The other features do not allow you to put a call on hold and pick up the call from another location.
A call park policy allows users to park active calls in the Teams service, generating a unique code for retrieval from any supported device. This differs from a call hold policy (A), which customizes the hold experience (e.g., music or announcements), and a caller ID policy (C), which manages how numbers and names appear on outgoing calls. Voice routes (D) govern PSTN call routing and are unrelated to call parking.
How Call Park Works
- Parking a call: During a call, select More actions > Park Call to generate a retrieval code.
- Retrieving a call: On another device, navigate to Calls > Parked calls, enter the code, and resume the conversation.
Configuration Requirements
- Enable the policy via Teams admin center > Voice > Call park policies or PowerShell (Set-CsTeamsCallParkPolicy).
- Ensure users are assigned the same policy to retrieve calls across devices.
- Set a pickup number range (default: 10–99) to organize parked calls.
By contrast, a call hold policy (A) would only manage audio during holds, not cross-device retrieva. Thus, B is the correct answer.
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