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MS-721: What Microsoft Teams Policy Resolves Poor Call Quality in Low Bandwidth Locations?

Discover how Microsoft Teams network roaming policies dynamically adjust bandwidth to resolve audio/video quality issues in remote offices with limited connectivity.

Question

You have a Microsoft Teams Phone deployment.

Users at a remote location report that Teams audio and video calls are poor quality due to low bandwidth.

You need to resolve the issue for the remote location.

What should you configure in the Microsoft Teams admin center?

Select only one answer.

A. a meeting policy
B. a network roaming policy
C. a network subnet
D. network sites

Answer

To resolve poor-quality audio and video calls in a remote location with low bandwidth, configure a network roaming policy in the Microsoft Teams admin center.

B. a network roaming policy

Explanation

In addition to managing video and media settings by using meeting policies, you can dynamically control the use of the following attributes used by the Teams client by using a network roaming policy:

  • IP Video
  • Media bit rate

This policy enables you to assign settings to network sites. The Teams client will dynamically pick up the settings based on the network site to which it connects. When the Teams client signs in from a network site and has a roaming policy assigned, the assigned policy will be used. If there is no policy assigned, the values set in the meeting policy will be used.

Why a Network Roaming Policy?

A network roaming policy dynamically adjusts bandwidth usage based on a user’s geographic location. For low-bandwidth sites, it can:

  • Limit media bit rates (e.g., cap video streams at 300 Kbps) to prioritize audio quality.
  • Disable video entirely to conserve bandwidth.
  • Override default meeting policies only for users in the affected location.

How It Works

  1. Network Topology Setup: Define the remote site’s IP subnets and trusted public IPs in the Teams admin center.
  2. Policy Assignment: Link the policy to the site to enforce bandwidth restrictions when users connect from that location.
  3. Client Adaptation: Teams Windows/Mac clients automatically apply the policy based on their network location.

Why Not Other Options?

  • A. Meeting Policy: Applies globally or per-user, not location-specific.
  • C. Network Subnet/D. Network Sites: These define locations but don’t enforce bandwidth rules without a roaming policy.

By configuring a network roaming policy, you ensure Teams adapts to the remote site’s constraints while maintaining call reliability.

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