Learn which routing method ensures all agents in a Microsoft Teams call queue are rung simultaneously. Discover the benefits of “Attendant Routing” for efficient call handling.
Table of Contents
Question
You have a Microsoft Teams Phone deployment.
You plan to configure a call queue named Queue1.
You need to configure a routing method that ensures that calls to Queue1 ring all assigned call agents at the same time.
Which Routing method should you select?
Select only one answer.
A. Attendant routing
B. Longest idle
C. Round robin
D. Serial routing
Answer
A. Attendant routing
Explanation
To ring all users at the same time, you must configure the Attendant routing option. The other options do not ring all call agents at the same time.
To configure a Microsoft Teams call queue (e.g., Queue1) so that all assigned agents are rung at the same time, you should select the Attendant routing method.
Explanation of Routing Methods
- Attendant Routing: Rings all agents in the queue simultaneously. The first agent to answer takes the call. This is ideal for scenarios where you want to maximize the chances of quick call handling by any available agent.
- Serial Routing: Rings agents one by one in a predefined order until someone answers.
- Round Robin: Distributes calls equally among agents to balance workload.
- Longest Idle: Directs calls to the agent who has been idle the longest, provided they are available.
Why Attendant Routing Is the Correct Choice
The requirement specifies that calls must ring all assigned agents at the same time. Among the available options, only Attendant routing supports simultaneous ringing of all agents in a call queue. This ensures that whoever answers first handles the call, providing faster response times and better customer service efficiency.
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