MS-721: What Determines the Effective Calling Policy for User in Microsoft Teams Phone Deployment?

Discover how policy precedence rules in Microsoft Teams Phone determine a user’s effective calling policy when direct and group assignments conflict. Learn which policy takes priority.

Question

You have a Microsoft Teams Phone deployment.

You have two groups named Group1 and Group2. A user named User1 is a member of both groups.

You have the following calling policies:

Global (Org-wide default)

• Make private calls: On

Policy1

• Make private calls: Off
• Assigned to Group1 with rank 1

Policy2

• Make private calls: On
• Assigned to Group2 with rank 2

Policy3

• Make private calls: Off
• Assigned to User1

You need to identify whether User1 can make private calls.

Which policy will be used as the effective policy for User1?

Select only one answer.

A. Global
B. Policy1
C. Policy2
D. Policy3

Answer

D. Policy3

Explanation

If users are members of multiple groups that have a policy assigned, the users will inherit the policy from the group with the highest rank. However, if a user has a direct assignment, then group and global assignments will be overridden.

In a Microsoft Teams Phone deployment, the effective calling policy for a user is determined by policy precedence rules. Here’s the breakdown for the scenario:

• Direct assignment takes precedence: When a user is directly assigned a policy (individually or via batch assignment), it overrides all group and global policies. In this case, Policy3 is directly assigned to User1, making it the effective policy.
• Group policies apply only if no direct assignment exists: Even though User1 belongs to Group1 (rank 1) and Group2 (rank 2), these group policies are irrelevant here because User1 has a direct policy assignment.
• Global policy is the fallback: If no direct or group policies apply, the global policy is used.

Key settings comparison

Policy	Make Private Calls	Assignment Type
Global	On	Default
Policy1	Off	Group1 (rank1)
Policy2	On	Group2 (rank2)
Policy3	Off	Direct (User1)

Since Policy3 is directly assigned to User1 and disables private calls, the answer is D. Policy3.

This outcome aligns with Microsoft’s policy hierarchy, where manual/user-specific assignments always override group and global policies. For Teams administrators, understanding this precedence ensures accurate policy enforcement.

Microsoft 365 Certified Collaboration Communications Systems Engineer Associate MS-721 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Microsoft Collaboration Communications Systems Engineer MS-721 exam and earn Microsoft 365 Certified Collaboration Communications Systems Engineer Associate certification.