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MS-721: How to Enable Music on Hold and Call Forwarding in Microsoft Teams Phone?

By: Author Alex Lim

Posted on

Categories Exam

Discover how to configure Microsoft Teams calling policies to enable music on hold and call forwarding/simultaneous ringing for external numbers. Expert guide for MS-721 certification.

Question

You have a Microsoft Teams Phone deployment.

You need to enable the following features in Teams:

  • Play default music when a caller is placed on hold.
  • Support for Call forwarding and simultaneous ringing to external phone numbers.

What should you configure?

Select only one answer.

A. a call hold policy
B. a call park policy
C. a caller ID policy
D. a calling policy

Answer

To enable default music on hold and call forwarding/simultaneous ringing to external numbers in Microsoft Teams Phone, configure a calling policy (D).

D. a calling policy

Explanation

Calling policies are used to enable default music on hold and call forwarding and simultaneous ringing to external phone numbers. Call hold policies only allow a specific audio file that is less than 5 MB in size. The other policies are unrelated.

Calling Policy Overview

Microsoft Teams calling policies control core telephony features, including:

  • Music on Hold: Determines whether callers hear default or custom music when placed on hold.
  • Call Forwarding/Simultaneous Ringing: Governs permissions for routing calls to external numbers or other users.

Key Configuration Steps

  • Enable Music on Hold: Navigate to Teams Admin Center > Voice > Calling Policies, then toggle “Music on hold for calls” to On.
  • Allow External Call Forwarding: In the same policy, enable “Call forwarding and simultaneous ringing to external phone numbers”.

Why Other Options Are Incorrect

  • Call Hold Policy (A): Not a standalone policy type in Teams. Music on hold is managed within calling policies.
  • Call Park Policy (B): Controls call parking functionality, unrelated to music or forwarding.
  • Caller ID Policy (C): Manages number/name display settings, not call routing or hold features.

Implementation Example

# Create/modify a calling policy to enable both features
Set-CsTeamsCallingPolicy -Identity "Global" -MusicOnHoldEnabledType Enabled -AllowCallForwardingToPhone $true

Verification: Confirm settings in Teams Admin Center > Voice > Calling Policies or via Get-CsTeamsCallingPolicy.

By configuring calling policies, you centrally manage both requirements while maintaining compliance with Teams Phone licensing and feature dependencies.

Microsoft 365 Certified Collaboration Communications Systems Engineer Associate MS-721 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Microsoft Collaboration Communications Systems Engineer MS-721 exam and earn Microsoft 365 Certified Collaboration Communications Systems Engineer Associate certification.