Learn about the critical actions available in the Microsoft Dynamics 365 Remote Assist model-driven app, including assigning licenses, security roles, and enabling the Calls Dashboard.
Table of Contents
Question
You are installing and setting up the Remote Assist model-driven app for your customer.
You need to advise the customer on the actions available in the model-driven app.
Which three actions can be taken in the model-driven app? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. Invite an external user to join a one-time call.
B. Create asset records.
C. Assign Remote Assist licenses.
D. Enable the Remote Assist Calls Dashboard.
E. Enable Remote Assist offline storage capacity.
F. Assign Remote Assist security roles.
Answer
B. Create asset records.
C. Assign Remote Assist licenses.
F. Assign Remote Assist security roles.
Explanation
The three actions that can be taken in the Remote Assist model-driven app are:
B. Create asset records. The app allows users to create and manage asset records, which can be associated with Remote Assist calls for better tracking and organization.
C. Assign Remote Assist licenses. Administrators can assign the necessary licenses to users directly within the model-driven app, enabling them to access and utilize Remote Assist features.
F. Assign Remote Assist security roles. Security roles specific to Remote Assist can be assigned to users through the app, ensuring that they have the appropriate permissions to perform their tasks.
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